The other day, I had an eye opening experience. One of my friends not sure they still are, decided we do business. It fell in line with what we do and we were ready to offer the best regardless of client willing to pay less than a1/3 of what we normally charge. I was thinking of it in terms of me giving back to the community, pushing the limits of my dedicated staff and also build a portfolio of the new company.

Met client, they said what needed to be said, I gave them terms, I was very lenient and delivered within the time lines. A few days later final product is done and handed over to client. Client became very knowledgeable all over sudden and decided that all we did was trash and other people could do better. They decided to give someone else the job and we did not have a problem

In my quest of being in touch with my clientele and my staff, I take part every so often on everything. In business consulting what I do is formulate but not implement and when it comes to implementing my team and I can do it at an extra fee. So now some clients become comfortable when they have access to the big guy and they not only oppress staff but also go ahead and irritate you with stupid conversations which the person on top should never do.

There is no one formula to solve a client conflict but it very important to know how to put off the fire. It is very hard for someone to put off a fire while they are in the burning house. It is very important to position yourself uniquely in that you are not too much in it or too much out of it. If an employee doesn’t deliver to the extent promised as the top guy you can come in and create a common ground, however if it is the top guy who fueled the conflict, it is impossible to solve the issue.

I strongly believe that if al clients would be treated equal regardless of the relationship the client has with the big person, proper channels and protocols should be followed. It is in so doing that there is respect between the client and self and other employees.

Have a paper trail. Paper trails may be exhausting sometimes over locked however, it can save you a lot of unnecessary bullshit. The paper trail should not be there just for the sake. It should be conclusive and professional best prepared by a someone with a legal background. Have you ever wondered why most corporate get away with client injustices? It is because the terms and conditions or disclaimers protect them and we all accept or put our signatures without reading through the usually very bulky document.

As a client before you start a conflict, have your facts in order. That way, the matter will be responded to faster. It is a turn off to have back and forth trying to get accurate information to take relevant action.